Policies

 We strive to give you our very best in order to make your experience  with us the very best. We have certain policies to benefit you and our  service providers. We know you will have a pleasant experience with us  as we want to be your favorite Salon and Spa.
 

 We want to give our customers as much attention and comfort as we can,  as well as provide them with the best service possible. Please feel free  to communicate with our staff if you have any questions or suggestions  on how we can make your experience at Metro better in any way. You can  email us at us.Metrothespa@gmail.com 

 In order to best serve you, we ask that you arrive at least 15 minutes  early to your appointment. For new spa guests, you will have a first  time form to fill out prior to the beginning of your service. Arriving  late will limit the time of your service; which may reduce effectiveness  and enjoyment of the service. 

 We require credit card number for new guest appointments, Spa packages  or group parties. As a courtesy to our service providers a minimum 24  hours cancellation notice is required for appointments, 48 hours for any  Spa package reservations, multiple services(3 or more), or party of 3  or more people, and 1 week cancellation notice for group party of 6 or  more guests. All late cancellations and no-shows will be charged  100% price. Existing clients who no call /no show scheduled appointments will be required to prepay for future services. 

 We accept most major credit cards, or cash. Personal checks are not excepted.. Prices are subject to change at  any time. 

 At your discretion, gratuities are graciously accepted by our staff since they are not included in our service prices. 

 Should a need arise to exchange a product we ask that you bring the  product back within 30 days with more than 75% of the product remaining.  A product exchange or store credit will be made available.
 

 As a courtesy to our guest receiving spa services, please turn your cell  phones off before entering the spa area and please maintain a quiet  level of conversation in and around the  spa area.

 For the safety  of both the children and decor and products, “Children must be actively  attended to by an adult (one who is not receiving services) at all times”  If  a baby or child is being extremely loud and is disrupting spa services, The parents will be asked to move them to another area .

 Our Gift Certificates are available for any service, package or product  and are refundable with a 5% return fee. If you lost your Gift  Certificate, we can look it up in our system Your certificate does have  an expiration date. Should there be a price increase after your  certificate was issued, you will not be responsible for the difference  as long as you are redeeming the certificate within 12 months of the  issue date. If you wish to purchase your certificate on line, please click here. 

 
For the safety and health of our staff and our other guests we ask  that you reschedule your service if you are ill and are possibly  contagious. Our staff will refuse service if there are signs of  sickness. 

 
Any attempts to contact our staff outside of Metro the Spa and salon  will result in an immediate ban from our spa and salon. It is   unacceptable to ask our staff for services outside of our place of  business or to contact them through social media, other internet means,  phone, or in person.  Also inappropriate requests during services will  result in an instant ban.